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AI call transcription and summary
AI call transcription and summary

How to transcribe calls and generate a summary with AI assistance.

Max Li avatar
Written by Max Li
Updated over 9 months ago

Prepaid balance for using AI service

This function is implemented as an external value added service with payment for each API request. For this purpose, there is a separate prepaid account in our billing system, from which the cost of real-time requests is deducted. Thus, to start using this service, you must first top up your prepaid balance.

After adding some funds you can check your balance:

Activating call transcription and defining the rules

The transcription service is activated in PBX -> Settings.

  • Summary prompt: use your language to define how exactly you want to summarise your calls.

  • Register summary: if enabled, call summary will be added in its partner or reference record. Like here:

  • Calling an called number patterns: As every API request is charged you would certainly want to define when calls are sent to transcribe and summary service. For this you should use regular expression patterns. See below for details.

Number patterns as transcription rules

Patterns are Python regular expression strings. Here are some examples:

Pattern

Description

.+

Matches all numbers.

^100.+$

Matches numbers starting with 100 and having undefined number of the rest digits.

^.+90$

Matches all numbers ending with 90. Examples: 190, 290,4890, 123456790.

^1234567890$

Matches number 1234567890.

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