Buttons
Test and Asterisk ping - to check the connection between Odoo and Asterisk use these buttons.
Settings
Asterisk system account
During the installation process a new odoo account is created named asterisk1 with password auto generated.
This account is used by the Agent to connect to your Odoo instance. Don’t use this account for anything else!
The permissions of this Asterisk user account are very limited (it belongs to the Portal group).
This password should not be changed manually! Otherwise the communication with the Agent is not possible.
Country settings and timezone
It is important to set the correct country for the Asterisk server because it is required to correctly process caller ID numbers that usually come in local format.
Internally all partner numbers in Odoo are stored in E.164 format. So country settings are used to correctly transform numbers from local to E.164 format.
Also server’s timezone must be correctly set in order to correctly process times in calls.